Trust Center
Trust is foundational to how we build at youex.ai. Our mission is to make AI business software easy and human. That only works when our customers trust how we handle their data, how our systems operate, and how we communicate.
Security
We design youex.ai and youex.ai Engage with security as a core requirement.
Our platform uses modern cloud infrastructure and industry-standard security practices to protect customer data and system integrity.
- Encryption in transit
- Encryption at rest
- Role-based access controls
- Secure authentication practices
- System logging and monitoring
- Principle of least privilege for internal access
We work with trusted infrastructure providers that maintain strong physical and network security controls.
Data Ownership
Your data belongs to you.
Customer and lead data processed through youex.ai Engage is owned by your organization. We process data only to deliver the service and support your workflows.
AI & Data Usage
We design our systems so customer data is handled responsibly when AI is involved.
- Your data is not used to train public AI models
- AI processing is limited to what is required for the task
- We use trusted AI infrastructure providers with strong security standards
AI is a tool in the workflow, not a mechanism for harvesting customer data.
Privacy
We build our platform to support responsible data handling and customer privacy needs.
- Data minimization
- Controlled access to personal information
- Data deletion upon request
- Secure data processing practices
We continuously review our practices to align with evolving privacy expectations and regulations.
Integrations
youex.ai integrates with other business systems through secure APIs and authentication methods.
Customers control which systems are connected and what data is shared. We do not access external systems without explicit authorization.
Access Controls
Access to customer data within youex.ai is restricted to authorized personnel and systems required to operate the platform.
We follow least-privilege principles and monitor system access to reduce risk.
Incident Response
We take security incidents seriously.
In the event of a security issue, we follow established response procedures to investigate, contain, and resolve the issue. We notify affected customers as required.
Our Commitment
Security, privacy, and responsible AI are not afterthoughts. They are part of creating an experience customers can rely on.
Trust comes from great communication, and we are committed to being transparent about how our systems work and how data is handled.
Questions
If you have security or data handling questions, contact us at: security@youex.ai
Security & Data Handling FAQ
How does youex.ai handle customer data?
youex.ai is designed to handle customer and lead data responsibly and securely. We collect only the data needed to power conversations, enrichment, and follow-up workflows. Data is stored and processed using modern cloud infrastructure with strong security controls and access protections in place.
Who owns the data collected through youex.ai Engage?
You do. All lead and customer data collected through youex.ai Engage belongs to your organization. youex.ai processes data on your behalf to deliver the service.
Does youex.ai use our data to train AI models?
No. Your customer and lead data is not used to train public AI models. Data is processed only to provide the service and power your workflows.
Where is data stored?
Data is stored in secure, cloud-based infrastructure with strong physical and network security controls. We use trusted cloud providers that maintain high standards for reliability and protection.
How is data protected?
We use standard security practices including encryption in transit, encryption at rest, role-based access controls, logging and monitoring of system activity, and secure authentication practices.
Who can access our data?
Access is limited to authorized personnel and systems required to operate the platform. Internal access follows the principle of least privilege, meaning people only have access to what they need to do their job.
Does youex.ai integrate with other systems securely?
Yes. Integrations use secure APIs and authentication methods supported by the systems you connect to. You maintain control over which systems are connected and what data is shared.
How does youex.ai handle AI processing securely?
AI processing is handled through trusted AI providers and infrastructure with enterprise-grade security practices. We design our system so that data shared with AI services is limited to what is necessary for the requested task.
Do you support data deletion?
Yes. Customers can request deletion of their data. You can also remove leads and records within the product as part of normal data management.
Is youex.ai compliant with privacy regulations?
youex.ai is built with privacy and responsible data handling in mind. We design our systems to support customer compliance with common data protection requirements such as consent, access control, and data minimization.
What happens if there is a security incident?
We take security seriously. In the event of a security incident, we follow established response procedures to investigate, contain, and resolve the issue, and to notify affected customers when required.
Can we limit what data the AI sees?
Yes. You control what information is connected and available within the platform. Workflows can be configured so AI tools operate only on the data needed for specific tasks.
How do youex.ai's values connect to security?
Our philosophy is that trust comes from great communication and responsible design. Security and data protection are not afterthoughts. They are part of creating an AI experience that teams can rely on.