Blog
Latest writing on AI, sales, and building practical intelligent systems.
9/16/2026
Someone is on your website right now, trying to decide whether to buy from you. Maybe they followed a recommendation. Maybe they clicked an ad you paid for. Maybe your months of AEO/GEO efforts paid off and ChatGPT or Claude told them to check you out. Maybe they spent twenty minutes comparing options and yours made the shortlist.
9/15/2026
A lot of CRM work happens around the actual work of selling.
9/14/2026
I talked with C-Suite Brief recently about AI business transformation in “Why AI Strategy Isn’t Finished in the Boardroom.”
8/24/2026
I recently did an interview with Pitchaide about the story behind YouEx.ai. One of their first questions was what problem I was originally trying to solve.
8/20/2026
YouEx combines an AI Web Agent, AI-native CRM, and automated revenue agents in one system. Every lead gets captured, researched, qualified, routed, and worked.
8/5/2026
I recorded an episode of Backtier's AI Visibility podcast this week with host Jason Wade and fellow guest Jonathan W. Pritchard, a former touring performer turned fractional CMO who spent 15 years reading minds on stage before he started prompting language models. It was a conversation that wandered, in the best way, from local-first note systems to why…
8/3/2026
Chat software on a website typically boosts conversion by 20%, and visitors who engage with chat convert 2.8x more often than those who don’t. In this demo, I walk through setting up a new web agent from scratch using the YouEx.ai Agent Manager starting with an empty workspace and ending with a live, deployable chat agent.
7/30/2026
Do visitors to your website find it engaging? Do they find value in the experience? How often do they return? How long do they stay? Do you know?
7/15/2026
I spent this week building AI chat engagement strategy playbooks for three very important customers: an employee engagement platform, a product engineering firm, and a information security company. Different industries, different buyers, different websites. The strategy that emerged was the same for all three, and it applies to almost any B2B site.
7/14/2026
I recently joined Sana on the BizBlend podcast to talk about something the tech industry loves to ignore: most enterprise technology doesn’t fail because the tech was bad. It fails because nobody used it. Or nobody used it the way it was meant to be used. Or nobody used it long enough for it to matter.
7/7/2026
Nobody in the US asked for the cookie acceptance banners we all click everyday. Nor did US voters ask to make EU privacy law part of our websites, sales processes, vendor reviews, and data-processing paperwork. And yet, here we are. It’s a global economy, so GDPR and ePrivacy Directive (the “EU cookie rule”) still became operational facts for companies …
7/1/2026
Last Friday I joined Ernie Maldonado (Gran Minerva), Rich Nazzaro, and Andy Worobel (SaaS Business Advisors) for a live session we called The AI Blueprint. The premise was simple. Most revenue teams don’t have a technology problem. They have a follow-through problem.
6/29/2026
You worked the room. Forty conversations, a stack of cards in your jacket pocket, a phone full of badge photos, and three or four people you genuinely want to talk to again. You fly home tired and happy. The event was a success.
6/28/2026
It’s the 28th day of the month, near the end of the quarter. Somewhere on your team, a rep has fourteen tabs open and is reconstructing three weeks of activity from memory, a calendar, and a low hum of dread. Deal stages get nudged forward. Notes get backfilled.
6/23/2026
🎙️ I had the pleasure of joining an episode of the InfoTech Solutions & Services Inc. Podcast with Jimmy Huber, and it’s a really engaging episode.
6/16/2026
This release is a big one. We’ve expanded where YouEx.ai plugs into your stack, brought Outlook scheduling all the way to parity with Google, taught the web agent to speak your customers’ language, and gave the CRM a meaningful UI uplift. Here’s everything that’s new.
6/15/2026
Friday June 19, 2PM EDT / 11AM PDT
6/10/2026
Honest admission: I’m horrible at follow-up.
6/4/2026
Your Pipeline Isn’t Empty. It’s Being Ignored.
6/4/2026
Most B2B teams obsess over two things:
5/28/2026
The static contact form is the most expensive thing on your website. Not because it costs anything to run. Because of everything it lets walk away.
5/22/2026
Yesterday, I got a cold call from an SDR at a software company I worked at for over a decade. His first question? “How did you hear about us?”
5/20/2026
There’s a pattern I see almost every week: a business leader buys an AI outreach tool, runs a campaign, gets thin results, switches to a second tool, gets thin results again, and ends up doing most of the work manually. They conclude that AI outreach doesn’t work.